Shipping And Returns
Free Shipping (on orders under $120) within the United States.
$10 flat rate on all orders shipped outside of the United States.
When you order from our website, you can expect to receive your order within 5 Business Days. Due to current high volume of orders, please allow 5 business days to get your shipment.
*We ship anywhere, but expect shipping times of 15-25 business days outside of the United States. Within the United States we're usually much quicker, and you can expect your item within 3-6 business days.
With SoComfy, Inc.'s 90 day return policy, there are no special catches or exceptions. All we ask is that you send the merchandise back to us in the original packaging, and make sure that the merchandise is in the same condition.
- You can return your purchase for up to 90 days from the purchase date.
- Products must be in the condition you received them and in the original box and/or packaging.
- Please contact customer support for returns (You will get a response within 48 hours after your request)
Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund* will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 90-day return policy, all returns will need to be received and processed by our warehouse within 90 days of purchase.
*A return handling fee of $8.00 will be deducted from your refund, along with any original shipping charges.
Please contact customer support for exchanges.
Feel free to contact us if you need any help.